Phone Systems
CBS partners with industry leaders to provide the best in voice & communications solutions.
Phone Systems by CBS
Communication is essential to running a successful business.
CBS specializes in on-premise and cloud-hosted phone systems to meet the needs of our customers, backed by our excellent installation and support service.
We provide the best return on your investment in a new phone system.
![Hand pressing button showing phone system options](https://cbsunified.com/wp-content/uploads/2022/07/voip-features-1024x683-1.jpeg)
Traditional vs Cloud Phone System
Traditional
- Deployed in your building
- Ownership expenses reduce over time
- Advanced features and software integrations
- Allows for the use of SIP lines
Cloud Hosted
- Requires stable internet connection
- No costs of initial installation or maintenance
- Ability to easily make additions and changes
- Supports freedom of working remotely
Phone System Functionality
Everything you need to run your business in one robust and reliable communication solution.
Benefits
- Caller Queues
- Voice to Email /w Transcription
- Group Ringing
- Intercom and Paging
- Use current VoIP Service
Integration
- PA Systems
- Pharmacy IVR
- Fax Machines
Key Features
- Department Groups
- Directory Dialing - Programmable Phone Book
- Multiple Call Handling
Advanced Features
![Call recording log](https://cbsunified.com/wp-content/uploads/2022/07/avayacallrecording.png)
Call Recording
- Integrates into existing systems
- Record all external calls
- Peace of mind by providing over-the-phone auto service quotes
![Call reporting document with stats](https://cbsunified.com/wp-content/uploads/2022/07/call-reporting-summary.png)
Call Reporting
- Canned Reports
- Cradle to Grave reporting
- Customized reports
- Report creator wizard
- Reports Scheduler
- Threshold alerts
![Call queueing for customers](https://cbsunified.com/wp-content/uploads/2022/07/call-queueing.jpg)
Call Queuing
- Informs customers of their place in queue
- Informs customers of their estimated wait time
- Allows queue callback
- Useful in busy service department centres
![Desk phone for business](https://cbsunified.com/wp-content/uploads/2022/07/avaya-j179-j100.png)
Desk Phones
CBS provides analog, digital, IP and full PBX phone systems that allow you to start small and grow with your business.
Features include:
- Voicemail & auto-attendant
- Conferencing
- Paging to phone speakers or PA system
- System monitoring & management
![Wireless phones for business](https://cbsunified.com/wp-content/uploads/2022/07/RFPhoneGun_web.png)
Wireless Phones
Now available as a smartphone, for more functionality while keeping the security of an in-house wireless device.
More than just a phone, this device has...
- Built-in barcode scanner
- Push-to-talk (PTT) broadcast messages
- Integrate with walkie-talkies through the CBS Call Box system
- Custom Android Apps designed by CBS
Options & Accessories
CBS provides several additional options and accessories for your phone system, including:
- Wired & Wireless Headsets
- Boardroom Conference Phones
- Audio & Video Conference Bridge
- Fax Services (Traditional, Web, Email)
![Boardroom conference video call](https://cbsunified.com/wp-content/uploads/2022/07/Picture1.png)
![Headset microphone for phone system on a stand](https://cbsunified.com/wp-content/uploads/2022/07/Yealink-WH63-e1643827786866.png)
![Boardroom conference phone for business](https://cbsunified.com/wp-content/uploads/2022/07/CP930W-1024x628-1.png)