Phone Systems
Business Communications Simplified!
Phone Systems by CBS
Communication is essential to running a successful business.
For over 30+ years CBS has specialized tailoring telephone systems to meet the needs of our customers, backed by our excellent installation and support service.
We provide the best return on your investment in a new phone system.
On Premise vs Cloud Phone Systems
Your phone system should power your business, not slow it down.
CBS Phone Solutions deliver reliable, scalable, and feature-rich communication built for the modern workforce.
Whether you need on-premise infrastructure or a cloud-based VoIP solution, we keep you connected—anywhere, on any device.
On Premise
- Deployed in your building
- Ownership expenses reduce over time
- Advanced features and software integrations
- Allows for the use of SIP lines
Cloud Hosted
- Requires stable internet connection
- No costs of initial installation or maintenance
- Ability to easily make additions and changes
- Supports freedom of working remotely
Expanded Features
Auto Attendant & IVR
Professional greeting and routingUnified Messaging
Voicemail-to-Email & Fax-to-EmailCollaboration
Web & Audio Conferencing included
Integration
Seamless Microsoft Teams ExtensionsMobility
Business Text Messaging (SMS) capabilityCompliance
Call Recording, Reporting & AI transcriptionOperations
PA System & Overhead Paging integration
We solve real problems!
Accountability
We work with our customers directly and will never tell you to “Call your Service Provider”, or outsource support to a third-party.Quality Assurance
Enjoy a frictionless, fully supported, and effective phone system. No more dropped calls, delayed, or one-way audio.Local Support
Deal with a local team who knows your business and is committed to keeping you up-and-running. Avoid getting lost in the queues of a distant call centre.Simple Predictable Pricing
Take comfort with clearly defined and predictable pricing. Say goodbye to rigid, long-term, contracts with confusing invoices.
The CBS Advantage
Why Choose CBS Over National Carriers?
The 30+ Years Experience! Since 1994, CBS has engineered, deployed, and supported scalable business communications across Canada. With over three decades of hands-on technical expertise, we design phone systems that simply work.
- Local Support: Talk to a real person who knows your business, not a distant call center.
- Scalability: Our Telephone Solutions are tailored to effortlessly expand right alongside your business growth.
- Eliminate Capital Expense: Eliminate heavy upfront hardware costs and unpredictable IT maintenance bills with our proven VoIP Phone solution.
Put 30+ years of local experience to work for your business!
Standard On-Premise Desk Phone
Rugged On-Premise Wireless Phones
Standard VoIP Desk Phone
An ultimate communication tool for busy executives and professionals. It features a high-resolution 4.3-inch colour display and dual USB ports, supporting high-volume call handling with crystal-clear HD audio quality. Add reception side car for additional functionality.
Standard VoIP Portable
A high-performance cordless handset designed for on-the-go workers. Boasts exceptional battery life with up to 30 hours of talk time and a crisp colour screen with an intuitive user interface.
Rugged VoIP Portable
Built for harsh environments, this ruggedized handset is dust and water resistant (IP 54 rated). It can survive significant drops and features a disinfectant-resistant surface for specialized workplaces.
Board Room Conference Phone
A wireless touch-sensitive HD conference phone. Features a 360° voice pickup range and a rechargeable battery that supports long meetings without the clutter of cables.
Professional Headsets & Accessories
Wired or Wireless headsets give you freedom to move with a lightweight, ergonomic design. Includes a dedicated charging base, active noise cancellation, and on-ear call controls.
Phone System Enhancements
What do you get with Call Reporting?
Call Reporting offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software.
Call Reporting provides detailed and accurate information by connecting directly to your phone system. By logging all events on each call from hello to hang up, adding visibility and peace of mind to call tracking.
Detailed Reports
We have over 50 standard reports to create visibility and efficiency to call reporting. With Standard Reports, you can add clarity and accountability to call tracking.
- Use the Report Scheduler, which allows you to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.
- Expand or simplify call tracking statistics for specific agents, groups, trunks, and extensions.
- Cost saving by identifying and removing phone lines that are not needed.
Emergency Call Notifications
With Call Reporting Desktop you have the ability to notify specified users with a pop‐up window whenever an emergency number is dialed by any user. This allows managers and others to be quickly notified of a potential emergency. This notification is not restricted to 911 or emergency numbers.
- Notify users through email
- Not only limited to emergency numbers
- Sends alert as soon as a sequence of numbers is dialed
Cradle to Grave
Call Reporting offers Cradle to Grave, an application that details all inbound, outbound, and internal calls from start to finish. This program tracks all events that are performed for each call and has the ability to expand on each aspect tracked.
- Validates and details standard reports
- Drill down to specific call information by using search filter criteria
- User‐friendly, easy to understand and analyze
- Customizable layout to fit your company’s needs
Realtime Wallboards
- Customizable displays and alerts
- Real-time view of call volume, wait times, and agent availability
- Keeps teams on track, providing clear goals and improved collaboration
Call Queuing
- Informs customers of their place in queue
- Informs customers of their estimated wait time
- Allows queue callback
- Useful in busy service department centres
