Phone Systems
Phone Systems by CBS
Communication is essential to running a successful business.
CBS specializes in on-premise and cloud-hosted phone systems to meet the needs of our customers, backed by our excellent installation and support service.
We provide the best return on your investment in a new phone system.
Traditional vs Cloud Phone System
Traditional
- Deployed in your building
- Ownership expenses reduce over time
- Advanced features and software integrations
- Allows for the use of SIP lines
Cloud Hosted
- Requires stable internet connection
- No costs of initial installation or maintenance
- Ability to easily make additions and changes
- Supports freedom of working remotely
Phone System Functionality
Benefits
- Caller Queues
- Voice to Email /w Transcription
- Group Ringing
- Intercom and Paging
- Use current VoIP Service
Integration
- PA Systems
- Pharmacy IVR
- Fax Machines
Key Features
- Department Groups
- Directory Dialing - Programmable Phone Book
- Multiple Call Handling
Phone System Enhancements
What do you get with Call Reporting?
Call Reporting offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software.
Call Reporting provides detailed and accurate information by connecting directly to your phone system. By logging all events on each call from hello to hang up, adding visibility and peace of mind to call tracking.
Detailed Reports
We have over 50 standard reports to create visibility and efficiency to call reporting. With Standard Reports, you can add clarity and accountability to call tracking.
- Use the Report Scheduler, which allows you to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.
- Expand or simplify call tracking statistics for specific agents, groups, trunks, and extensions.
- Cost saving by identifying and removing phone lines that are not needed.
Emergency Call Notifications
With Call Reporting Desktop you have the ability to notify specified users with a pop‐up window whenever an emergency number is dialed by any user. This allows managers and others to be quickly notified of a potential emergency. This notification is not restricted to 911 or emergency numbers.
- Notify users through email
- Not only limited to emergency numbers
- Sends alert as soon as a sequence of numbers is dialed
Cradle to Grave
Call Reporting offers Cradle to Grave, an application that details all inbound, outbound, and internal calls from start to finish. This program tracks all events that are performed for each call and has the ability to expand on each aspect tracked.
- Validates and details standard reports
- Drill down to specific call information by using search filter criteria
- User‐friendly, easy to understand and analyze
- Customizable layout to fit your company’s needs
Realtime Wallboards
- Customizable displays and alerts
- Real-time view of call volume, wait times, and agent availability
- Keeps teams on track, providing clear goals and improved collaboration
Call Queuing
- Informs customers of their place in queue
- Informs customers of their estimated wait time
- Allows queue callback
- Useful in busy service department centres
Frequently Asked Questions
Desk Phones
CBS provides analog, digital, IP and full PBX phone systems that allow you to start small and grow with your business.
Features include:
- Voicemail & auto-attendant
- Conferencing
- Paging to phone speakers or PA system
- System monitoring & management
Wireless Phones
Now available as a smartphone, for more functionality while keeping the security of an in-house wireless device.
More than just a phone, this device has...
- Built-in barcode scanner
- Push-to-talk (PTT) broadcast messages
- Integrate with walkie-talkies through the CBS Call Box system
- Custom Android Apps designed by CBS
Options & Accessories
- Wired & Wireless Headsets
- Boardroom Conference Phones
- Audio & Video Conference Bridge
- Fax Services (Traditional, Web, Email)
