I received an email recently from a non-customer, apologizing that his newsletter update was late because his web site had been infected with a virus.
This cost him several hundred dollars to get fixed, along with days of downtime.
What? His web-site had a virus, and he was responsible? And had to pay?
In this ever growing world where more people are utilizing the proliferation of cloud services, do your homework.
Good providers will go out of there way to take care of you and protect your investment.